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Frequently Asked Questions

 

What cards do Irish Pro Cycling accept?

We accept Visa, Mastercard and Laser.

Will I receive confirmation that my order has been placed?

Yes. Once you place your on-line order we will send you an email from STORE@IRISHPROCYCLING.COM confirming your order number and order details.

It is important to keep this email. We need your order number to answer any queries that you may have after ordering. Providing your order number helps us to provide a faster response to any query that you may have.

Why didn’t I receive an email confirming my order?

The order confirmation email from STORE@IRISHPROCYCLING.COM is automatically generated and sent to the email address that you provided when placing your order. Your mailbox may be full or may treat our email as spam or junk, so please check your spam and junk folders. 

When is my credit card charged?

Your Visa, Mastercard or Laser card is charged once you click the Pay Now button.

Are my credit card and personal details private and secure?

We use Realex Payments to process all of our on-line orders. Realex Payments is the preferred payment service provider for thousands of Irish businesses selling on-line and it recognises the necessity to ensure that its service is secure, robust and reliable.

Realex Payments are certified and approved by leading financial institutions and have several layers of security in place to ensure the confidentiality, authentication and integrity of information.

The Realex Payments secure server is Level 1 PCI compliant. PCI is a security standard that applies to anyone who stores, processes or transmits cardholder data. Realex Payments have also been accredited with the AIS (Account Information Security) certification by VISA and is one of the few companies in Europe to achieve this.

Realex Payments respect your right to privacy and comply with their obligations under the Data Protection Acts 1988 and 2003. Your personal details will not be shared with third parties.

Do you ship orders abroad?

Yes. We provide an international shipping service. All orders are shipped through An Post, the Irish postal service, by registered post. We do not deliver ourselves.

It is important to consider that all order outside of the Republic of Ireland are handled by the relevant postal service for that country and that any delays which may be experienced are therefore outside of our control.

You must be present to sign for your order to complete shipping and delivery. Please consider this when providing your delivery address.

How do I confirm that you ship to my country?

The complete list of countries to which we ship can found in the drop down menu where you enter your delivery address during the order process. Please email us at STORE@IRISHPROCYCLING.COM if your country is not listed.

What are your shipping costs?

Full information about our shipping service including shipping options, costs and estimated turnaround times is available on our shipping policy page.

How do I know my order has been shipped?

You will receive an automated email when your order has been shipped.

Can you recommend what size to purchase?

A size chart is available for each item of clothing for sale in our store and can be found below the graphic for that item.

How do I contact the Irish Pro Cycling Store?

Please email: store@irishprocycling.com

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